Privacy Policy

Our commitment to protect your privacy and the security of your personal information is as strong as our commitment to create incredible ingredients that nourish the world. Please take a minute to read this document (the ‘Privacy Policy’) that explains how we use your personal information and the choices you have. By proceeding to use this site, you are consenting that we process your personal information in accordance with this Privacy Policy. Cheers!

1) What information do we collect?

Information you give us when you enter information on certain pages on the site (for example, on the ‘find out more; form) or when you contact us by email. This includes your name, email address, contact number, region, job title and the company you work for.

Information we collect using cookies and other tracking technologies, such as device information, IP address, usage and location data. Check our Cookie Policy for details.

Information we receive from other sources, such as from our affiliates and partners we jointly offer services with.

2) How do we use your information?

We use the information you give to us to:

– make sure you have a great experience using our services;
– provide customer service and support and respond to your queries and requests;
– keep you updated on our latest announcements or send emails with information about our products that we believe may be of interest to you, if you have consented us doing so.

We use the information we collect to administer our site and improve your browsing experience, including tailoring content offered to you. Our Cookie Policy explains how to control the use of third party cookies.

We use the information we receive from other sources to combine it with information you give to us and information we collect about you for the purposes set out above (depending on the types of information we receive).

In accordance with the law, we will only retain your personal information for the period necessary to accomplish the purpose for which it was provided. We keep this data under periodic review to ensure it is still necessary for us to retain it.

3) How we share your information?

We may share your personal information with our affiliated companies and with reputable service providers that help us run our business and improve our services and your customer experience, including matters such as marketing and advertising, IT hosting and market research. We won’t otherwise sell or distribute your personal data unless we have your permission or are required by law to do so.

Be aware that our site includes social network plugins to LinkedIn so certain data (your current IP address, visited sites, date and time) is forwarded to this social media services even if you are not registered with it. If you are already logged into the social media service when you click on the social media button, the social media service may also use this data to identify your user name and possibly even your real name. Unfortunately, we have no control over the extent, nature and purpose of such data processing or their privacy practices – we suggest you review their privacy statement.

You can rest assured that we’ll only disclose your information for the specific purposes mentioned in 2 and that your data security is being taken care of. These third parties are bound to process your personal data only on our strict instructions and when they can offer adequate technical and organizational measures to protect it.
We may also disclose your personal information as necessary to protect the security and integrity of our site according with the law, in the event that we sell or transfer –or negotiate to sell or transfer- all or a portion of our business or assets to a third party, or as required or authorized by law.

4) Sharing information overseas

This website is hosted in the United Kingdom. To the extent you provide personal data through the website, you are transferring your data to the United Kingdom (only to the extent that it is necessary to fulfill the purposes outlined in 2. We may also transfer your personal information to service providers located in countries other than the one in which you live. But worry not, we will take appropriate steps to provide an adequate level of protection using the standards set within the EEA as minimum. No matter where you reside, your data will be processed in accordance with the provisions of this Privacy Policy and as required by the law.

5) Security of data

We adopt technical and organisational measures to protect your data as comprehensively as possible. In addition to the commitment of our employees to secrecy and a careful selection and monitoring of our service providers, who are bound to comply with high security standards for the protection of your personal data, we also secure our operating environment adequately.

To protect your data against unwanted access, we use data encryption. Data collected from this website will be passed between your computer and our server and vice versa via the internet using data encryption in transit technology by using 256-Bit TLS (Transport Layer Security) encryption. If the connection is encrypted the ‘lock’ symbol on your browser status list will show as locked, and the address line will start with “https://”. We will not use encryption if you exchange only generally available information with us. Data stored in our database is encrypted using data encryption in storage technology by using 256-Bit AES encryption.

6) Your rights (and how to exercise them!)

As a much loved user of our site, you have the right to request details of personal information which we hold about you as well as the purpose of its processing (you can check in 2 the lawful basis we rely on to process your information). You have the right to object to this processing if you wish, but please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit. In addition, you have a right to demand the correction of incorrect data and the deletion of that which is inappropriate or no longer needed.

If you are seeking to exercise any of your statutory rights or if you have any comments, queries, or complaints about our collection or use your personal information please click here

If you’re a California resident, please click here.

Your request will be investigated by our Data Protection Officer. A response to your request will be provided in writing as soon as possible and certainly within 30 calendar days of the days we received the request. We expect that our procedures will deal fairly and promptly with your request. However, if you remain dissatisfied, you have the right to lodge a complaint with your local data protection authority.

7) California Privacy Rights and Supplemental California Privacy Notice

If you’re a California resident, this section provides additional details of the personal information we collect about you and the rights you have.

For more details about the personal information we have collected over the last 12 months, including the categories of sources, please see section 1. We collect this information for the purposes described in section 2. As described above in section 3 we also share and/or disclose your personal information as follows:

Sharing your personal information for business purposes: we may share the following categories of your personal information with service providers, third parties, business partners, public or government (including enforcement) authorities, creditors, and successors for our business purposes: identifiers, information capable of being associated with you, information about products and services, internet or other electronic activity information (as described above), and inferences drawn from information about you. As described above, examples of business purposes include performing transactions, registering accounts, managing our relationship with you, and monitoring for security threats and fraud.

Sharing your personal information for commercial or other purposes: we may share the following categories of your personal information with third parties, business partners, and affiliates in a manner that constitutes a ‘sale’ under California law: identifiers, information capable of being associated with you, information about products and services, internet or other electronic activity information (as described above), information related to job applicants (if submitted), and inferences drawn from information about you. This information may be shared for the following purposes: personalization, analytics, marketing, retargeting, and sales.

As a California resident, you have the right to: (i) request access to your personal information; (ii) request deletion of your personal information; (iii) request information about the personal information about you that we have ‘sold’ (as such term is defined under California law) to third parties within the past 12 months; and (iv) opt-out of the ‘sale’ of your personal information. If you wish to request the exercise of any of these rights, please see the below options:

‘Sales’ in the context of cookies – To opt-out of the ‘sale’ of your personal information in the context of cookies, pixels, tags, and similar technology, which we use for personalization, analytics, marketing, retargeting and sales purposes as described in our Cookie Policy, please use our cookie management tool by clicking here [insert Privacy Preference center button] and toggle off the individual cookies you would like to reject.

Please note that opting out of sales in the context of cookies will not stop us from presenting all advertisements to you on our online services. We may still present contextual or other advertisements to you that do not rely on ‘sales’ to our advertising partners.

8) Contact us

Just so you know, our legal name is Evergrain, LLC. You can contact us at The Corporation Trust Company, 1209 Orange Street, Wilmington, Delaware 19801,  or if your query relates to your personal data, at inquiries@everingredients.com.

We will make every effort to resolve your concerns.

9) Changes to our Privacy Policy

We keep our Privacy Policy under regular review. Any changes we may make to this Privacy Policy in the future will be posted here. This Privacy Policy was last updated on 23rd December 2019 and it’s version number 1.